Quick Facts
- Location: Washington, DC / Remote (US)
- Employment Type: Full-time
- Department: business-dev
- Salary Range: $95,000 – $140,000 annually
- Reports To: Director of Business Development
- Requisition ID: Q7N3L1J
About Melan
Melan connects corporations and research institutions to accelerate technology partnerships in AI, biotech, robotics, materials science, quantum, and climate tech. We provide technology scouting, IP strategy, and research program management to help our clients turn early-stage research into commercial impact.
About The Role
The Client Success Manager owns the post-sale client experience including onboarding, adoption, satisfaction, and growth. This role ensures that clients derive maximum value from Melan’s services and remain engaged partners over the long term.
Responsibilities include, but are not limited to:
- Own the post-sale client experience from onboarding through ongoing engagement and renewal
- Develop and execute client success plans that align Melan services with client objectives
- Drive client adoption and satisfaction through regular check-ins, business reviews, and value demonstrations
- Identify and mitigate client risks including dissatisfaction, churn signals, and service gaps
- Proactively identify growth opportunities and collaborate with business development on account expansion
- Gather and synthesize client feedback to inform service improvements and product development
- Track and report on client health metrics, NPS scores, and renewal probability
Qualifications (required):
- 5+ years of experience in client success, account management, or customer experience roles
- Proven ability to build strong client relationships and drive high satisfaction scores
- Excellent communication and problem-solving skills with a client-first mindset
- Experience with client onboarding, training, and adoption programs
- Strong analytical skills with ability to track and report on client success metrics
Qualifications (preferred):
- Experience in professional services, consulting, or research intelligence
- Background in managing enterprise or strategic accounts
- Familiarity with CRM platforms and client success tools (Gainsight, Totango, or equivalent)
- Experience with Net Promoter System and client feedback programs
Compensation & Benefits
Salary range: $95,000 – $140,000 annually. Melan offers comprehensive benefits including health insurance, equity, PTO, and professional development budget. The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant’s specific skill set, depth of experience, relevant education or training, etc.
Working at Melan
A remote-first company with employees located throughout the U.S., Melan emphasizes transparency, accountability, and trust to create a collaborative environment where our teams thrive together.
Learn more about our culture, approach, technology, and people.
Melan is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Must be currently authorized to work in the USA without sponsorship or transfer.
No third-parties, please.
How to Apply
Submit your resume and a brief note on your relevant experience to careers@themelan.com. You must include the Requisition ID Q7N3L1J in your document filenames. Applications submitted without the Req ID in filenames will not be reviewed.
